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GUARANTEED SAFE & SECURE CHECKOUT

Return and Refund Policy

Effective Date: 08/12/2025

  1. Scope and Intent
    This Return and Refund Policy applies to all purchases made through the Pet Store Selection website located at https://petstoreselection.com ("Website").

  2. Contact Information
    For questions about returns and refunds, please contact our Customer Service team:
    Email: support@petstoreselection.com
    Phone: +1 888-439-8225
    Address: 12024 E Hoye Dr, Aurora, Colorado, 80012, United States
    Hours: Monday–Saturday, 9 AM to 6 PM EST

  3. Return Eligibility
    Customers in the United States have the right to cancel their purchase and return the product within 30 days of receipt without providing any reason, subject to the conditions outlined below.

3.1 Conditions for Return

  • Items must be new, unworn, unwashed, unused, and undamaged.

  • Must be returned in original packaging, with all labels and tags attached.

  • A receipt or proof of purchase is required. Please include the original order confirmation or packing slip when returning an item.

  1. Return Process

4.1 Initiating a Return

  • Contact Customer Service by emailing support@petstoreselection.com or calling +1 888-439-8225 within 30 days of receiving your order.

  • Provide your order number and a detailed reason for the return.

4.2 Return Authorization

  • After reviewing your request, we will provide a Return Authorization (RA) number and detailed return instructions.

4.3 Preparing Your Return

  • Securely pack the item in its original packaging including all accessories.

  • Clearly write the RA number on the outside of the package.

4.4 Shipping the Return

  • Use a trackable shipping method to ensure your package arrives safely.

  • Ship the package within 7 days of receiving the return authorization.

  1. Return Shipping Costs

  • Pet Store Selection will provide the return shipping cost label at no cost for both defective products and returns due to customer remorse.

  1. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

  • Eligibility: Items must be unused, undamaged, and in original packaging.

  • Return request must be made within 30 days of receipt.

  • Refund: A refund will be issued to the original payment method minus a 25% restocking fee.

6.2 Defective or Damaged Goods

  • Notification: Contact us within 48 hours of receiving the item with photos or videos of the defect or damage.

  • Resolution: We will offer a replacement or a full refund, including return shipping costs.

6.3 Incorrect Product Received

  • Notification: Inform us immediately upon receipt.

  • Resolution: We will arrange for the incorrect item to be returned at our expense and ensure you receive the correct product.

6.4 Product Never Arrived

  • Notification: Contact us if your product does not arrive within the estimated delivery time.

  • Resolution: We will investigate with the carrier and offer a full refund or replacement if the product is confirmed lost.

6.5 Order Cancellation

  • Before Shipment: You can cancel your order for a full refund if it has not yet shipped.

  • After Shipment: Follow the return procedure after receiving the product.

  1. Exceptions to the Return Policy
    The following items are non-returnable and non-refundable:

  • Opened or used products

  • Gift items

  • Certain non-refundable damaged or defective items (contact us immediately for these cases)

  1. Refunds

8.1 Refund Conditions

  • Approval: Refunds are issued after we receive and inspect the returned item.

  • Notification: You will be notified by email regarding the approval or rejection of your refund.

  • Condition: Items must meet the return eligibility criteria outlined in Section 3.

8.2 Refund Processing

  • Method: Refunds will be processed to the original payment method.

  • Time Frame: Refunds will be credited within 15 days of approval.

8.3 Partial Refunds
Partial refunds may be granted in certain situations such as:

  • Items not in original condition, damaged, or missing parts for reasons not due to our error.

  • Late returns (more than 30 days after delivery).

  1. Exchanges

  • Eligibility: We accept exchanges for defective, damaged, or incorrect items.

  • Process: Contact support@petstoreselection.com within 30 days of delivery to request an exchange.

  • Shipping Costs: For defective or incorrect items, we cover shipping costs; for exchanges due to change of mind, customers cover return shipping.

  1. Timelines

  • Return Window: Returns must be reported and shipped within 30 days of receipt.

  • Return Processing: Refunds processed within 15 days after inspection.

  • Refund Period: May take up to 15 days to appear in your account after approval.

  1. Legal Rights
    This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

  2. Questions and Support
    For more information, please:

Note: By making a purchase on our Website, you agree to this Return and Refund Policy.

Pet Store Selection
support@petstoreselection.com
+1 888-439-8225
12024 E Hoye Dr, Aurora, Colorado, 80012, United States