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GUARANTEED SAFE & SECURE CHECKOUT

Return and Refund Policy

Effective Date: 08/27/2025

1. Scope and Intent
This Return and Refund Policy applies to all purchases made through the Pet Store Selection website located at https://petstoreselection.com ("Website").

2. Contact Information
For questions about returns and refunds, please contact our Customer Service team:

  • Email: support@petstoreselection.com

  • Phone: +1 888-439-8225

  • Address: 12024 E Hoye Dr, Aurora, Colorado, 80012, United States

  • Hours: Monday–Saturday, 9 AM to 6 PM EST

3. Return Eligibility
Customers in the United States have the right to cancel their purchase and return the product within 30 days of receipt without providing any reason, subject to the conditions outlined below.

3.1 Conditions for Return

  • Items must be new, unworn, unwashed, unused, and undamaged.

  • Items must be returned in the original packaging, with all labels and tags attached.

  • A receipt or proof of purchase is required. Please include the original order confirmation or packing slip when returning an item.

4. Return Process

4.1 Initiating a Return
To initiate a return:

  • Contact Customer Service by emailing support@petstoreselection.com or calling +1 888-439-8225 within 30 days of receiving your order.

  • Provide your order number and a detailed reason for the return.

4.2 Return Authorization
After reviewing your request, we will provide detailed return instructions and, if applicable, a Return Authorization (RA) number.

4.3 Preparing Your Return

  • Securely pack the item in its original packaging, including all accessories.

  • Ensure all accessories, manuals, and free gifts are included.

  • Clearly write the RA number on the outside of the package.

4.4 Shipping the Return

  • Use a trackable shipping method to ensure your package arrives safely.

  • Ship the package within 7 days of receiving the return authorization.

5. Return Shipping Costs
No cost to the customer for return shipping (covered by Pet Store Selection).

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

  • Eligibility: Items must be unused, undamaged, and in original packaging.

  • Return Request: Must be made within 30 days of receipt.

  • Refund: A refund will be issued to the original payment method, minus a 25% restocking fee.

6.2 Defective or Damaged Goods

  • Notification: Contact us within 48 hours of receiving the item with photos or videos of the defect or damage.

  • Resolution: We will offer a replacement or a full refund, including return shipping costs.

6.3 Incorrect Product Received

  • Notification: Inform us immediately upon receipt.

  • Resolution: We will arrange for the incorrect item to be returned at our expense and ensure you receive the correct product.

6.4 Product Never Arrived

  • Notification: Contact us if your product does not arrive within the estimated delivery time.

  • Resolution: We will investigate with the carrier. If the product is confirmed lost, we will offer a full refund or send a replacement product.

6.5 Order Cancellation

  • Before Shipment: You can cancel your order for a full refund if it has not yet been shipped.

  • After Shipment: If the order has already been shipped, please follow the return procedure after receiving the product.

7. Exceptions to the Return Policy
The following items are non-returnable and non-refundable:

  • Opened or used products

  • Gift items

  • Certain non-refundable damaged or defective items (contact us immediately for these cases)

8. Refunds

8.1 Refund Conditions

  • Approval: Refunds are issued after we receive and inspect the returned item.

  • Notification: You will be notified by email regarding the approval or rejection of your refund.

  • Condition: Items must meet the return eligibility criteria outlined in Section 3.

8.2 Refund Processing

  • Method: Refunds will be processed to the original payment method used at the time of purchase.

  • Time Frame: It may take up to 7 days for the refund to appear in your account, depending on your bank or credit card issuer.

8.3 Partial Refunds
Partial refunds may be granted in certain situations:

  • Items not in original condition, damaged, or missing parts for reasons not due to our error.

  • Late returns (more than 30 days after delivery).

9. Exchanges

  • Eligibility: We accept exchanges for defective, damaged, or incorrect items.

  • Process: Contact support@petstoreselection.com within 30 days of delivery to request an exchange.

  • Shipping Costs: For defective or incorrect items, we cover shipping costs; for exchanges due to change of mind, customers cover return shipping.

10. Timelines

  • Return Window: Returns must be reported and shipped within 30 days of receipt.

  • Return Processing: Refunds processed within 7 days after inspection.

  • Refund Period: It may take up to 7 days for the refund to appear in your account after approval.

11. Legal Rights
This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

12. Questions and Support
For more information, please:

Note: By making a purchase on our Website, you agree to this Return and Refund Policy.

Pet Store Selection
support@petstoreselection.com
+1 888-439-8225
12024 E Hoye Dr, Aurora, Colorado, 80012, United States