Shipping Policy

Effective Date: 08/12/2025

1. Introduction

At Pet Store Selection ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, petstoreselection.com.

2. Shipping Destinations

Countries We Ship To:
United States

Shipping Restrictions:
We cannot ship to P.O. boxes, military bases, or diplomatic locations.

Future Expansion:
We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

Domestic Shipping (United States):
Standard Shipping: Free shipping on all orders within the U.S. mainland.

No Hidden Fees:
All shipping costs are calculated and displayed at checkout. There are no hidden fees.

4. Order Processing Time

Processing Time:
Orders are processed within 1–2 business days (Monday to Saturday, excluding holidays).

Order Cut-Off Time:
Orders placed before 6:00 PM EST (GMT-06:00, Detroit), Monday–Saturday, will begin processing the same day.

Weekend and Holiday Orders:
Orders placed on Sundays or public holidays will be processed on the next business day.

5. Estimated Delivery Time

Domestic Shipping:
Standard Shipping: 5–9 business days.

Notes:
Most orders are shipped via our third-party freight carriers using 18-wheeler trucks. If freight shipping is required, you will be contacted to schedule a curbside delivery appointment. Please provide an accurate phone number at checkout.

Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, carrier delays, or natural disasters.

6. Shipping Methods and Carriers

Reliable Carriers:
We partner with reputable carriers to ensure your package arrives safely.
Domestic Carriers: USPS, UPS, FedEx, and other freight carrier services.

Freight Carrier Deliveries:
Some orders are shipped via third-party freight carriers using large 18-wheeler trucks. If your order requires freight delivery, you will be contacted to schedule curbside delivery.

Shipment Tracking:
All orders include tracking information, provided via email once your order has shipped.

Insurance:
Shipments are insured against loss or damage. Please inspect your delivery upon arrival and refuse delivery if the package appears damaged.

7. Order Tracking

Tracking Information:
After your order has been shipped, you will receive an email containing:

Tracking Number
Carrier Name
Link to track your package

Tracking details are sent within 24 hours of shipment.

How to Track Your Order:
Visit petstoreselection.com/track-order or the carrier’s website and enter your tracking number.

Assistance:
If you have questions or need assistance with tracking, please contact our customer service team at support@petstoreselection.com or +1 888-439-8225.

8. Delivery Issues

8.1 Delayed or Lost Packages

Delayed Delivery: If your package is delayed beyond the estimated delivery time, contact us.
Lost Packages: If your package is lost or does not arrive, contact us within 7 days of the expected delivery date. We will work with the carrier to send a replacement or issue a refund.

8.2 Damaged Packages

If your package arrives damaged, inspect it before signing.
If damage is significant, refuse delivery. If slight, note the damage on the delivery receipt.
Contact us within 1 business day with photos of the damage.
We will arrange a replacement or refund after review.

9. Missing Items

Reporting Missing Items:
If any items are missing from your order, contact us within 7 days of receiving your package and provide your order number and details of the missing item(s).

Resolution:
We will investigate and resolve the issue promptly by sending the missing item(s) or issuing a refund.

10. Return and Refund Policy

Please refer to our full Return and Refund Policy for detailed terms.

11. Incorrect Address

Address Accuracy:
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Returned Packages:
If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment. Additional shipping charges may apply.

Address Changes After Order Placement:
Address changes after processing may cause delays. Any fees charged by the carrier will be the customer’s responsibility.

12. International Customs and Duties

Not applicable — we currently do not offer international shipping.

13. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

Customer Service Email: support@petstoreselection.com
Customer Service Phone: +1 888-439-8225

Company Address:
Pet Store Selection
12024 E Hoye Dr
Aurora, Colorado, 80012
United States

Our customer service team is available Monday to Saturday, 9 AM to 6 PM EST.

14. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.