Refund policy
Pet Store Selection Return & Refund Policy
Thank you for choosing Pet Store Selection. Express your pet's style with our wide range of Pet accessories. We take pride in providing high-quality products and services to our valued customers. If, for any reason, you are not satisfied with your purchase, we offer a straightforward refund and return policy to ensure your peace of mind.
We accept returns for both defective and non-defective products for all orders within the United States.
30-Day Return Policy:
We gladly accept returns within 30 days of the delivery date.
Return Policy Currency:
Currency that applies to this policy: USD
Eligibility for Return:
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Items must be new, unworn, unwashed, and unused.
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Must be returned in original packaging.
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A receipt or proof of purchase is required to process your return. Please include the original order confirmation or packing slip when returning an item.
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How to Initiate a Return:
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Contact Us: Before returning any items, please contact our return team at support@petstoreselection.com to initiate the return process.
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Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product.
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Package the Item: Pack the item securely in its original packaging, including any accessories provided.
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Include RA Number: Clearly write the provided RA number on the outside of the package.
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Return Shipping: We will provide return shipping cost. We recommend using a trackable shipping service to ensure that your return is received.
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To initiate a return, visit our Contact Page and provide details of the issue to begin the return/refund process.
RETURN METHOD
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Returns are processed by mail.
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Method to Obtain the Return Label:
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For defective products: Download/Print/No Cost
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For customer remorse: Download/Print/No Cost
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Restocking Fee:
Yes, we charge a 25% restocking fee.
Refund Process:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 15 days.
LATE OR MISSING REFUNDS
If you have not yet received your refund, please:
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Check your bank account.
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Contact your credit card issuer, as there may be processing delays.
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Reach out to your bank for further details.
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If you still have not received your refund, please contact us at support@petstoreselection.com.
DAMAGES & PROBLEMS
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Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so we can assess the issue and provide a solution.
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If you receive a damaged product, please contact us and send a video as soon as possible. This will help us resolve the problem quickly.
Non-Refundable Items:
Certain items are non-refundable, including:
- Opened or used products
- Gift
Damaged or defective items:
If you receive a damaged or defective item, please contact us immediately at support@petstoreselection.com with details and photos of the issue. We will work to resolve the problem promptly.
Exchanges:
We accept exchanges. Contact us within 30 days of delivery to arrange for an exchange. Customers are responsible for return shipping costs. Once we receive the item and confirm it’s in good condition, we’ll issue an exchange or replacement.
Customer Support:
If you have any questions about our shipping policy or our returns and refunds policy, please contact us at:
Email: support@petstoreselection.com
Phone: +1 888 439 8225