Shipping policy
Pet Store Selection Shipping Policy
Shipping Destinations:
Pet Store Selection currently sell products in United States only. We do not offer international shipping.
Shipping Restrictions:
We can not ship to P.O boxes, military bases or diplomatic locations.
Shipping Times:
Delivery Time: Handling + Transit time = 5-9 business days (Monday to Saturday)
Handling time: 1–2 business days (Monday to Saturday)
Transit Time: 4–7 business days (Monday to Saturday)
Most orders are shipped via our third-party freight carriers using 18-wheeler trucks. For items requiring freight shipping, you will be contacted to arrange a curbside delivery appointment. It is essential to provide a correct phone number at checkout to facilitate this process.
Order Confirmation
Once your order is placed, you will receive an order confirmation email confirming that we have received your order and pre-authorized your payment. Your card will only be charged once your item ships. In cases of backordered items, a charge may be held to reserve the product for you. We begin processing your order as soon as it is received.
Shipping Cost:
Free Shipping for all orders within the United States mainland.
Shipping Carriers
We partner with the following reliable carrier services to deliver your orders safely and efficiently:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
- Other carrier services may be used
Freight Carrier Deliveries
Some of our orders are also shipped via third-party freight carriers, often using large 18-wheeler trucks. If your order requires freight delivery, you will be contacted to schedule a curbside delivery. To ensure a smooth process, please provide an accurate phone number at checkout.
Order Tracking:
Want to keep tabs on your parcel's comedy journey? We offer tracking so you can follow its hilarious adventures until it reaches you.
- Tracking Information: Once your order ships, you will receive tracking information via email within 24 hours of shipment.
- Questions: Our customer support team is ready to assist with any questions about tracking your order.
Lost or Damaged Packages
Lost Items: If your package is lost or does not arrive, kindly contact our customer service team within 7 days of the expected delivery date. We will work with the carrier to resolve the issue, send a replacement or offer a refund.
Damaged Items: We only work with reputable delivery carriers however we are aware that accidents do happen and damage to deliveries may be incurred during shipping. Nonetheless, it is your responsibility to inspect all shipments upon delivery and to refuse delivery of damaged shipments. We will either arrange a refund or send a replacement item after due process. The case is the same for lost shipments. In cases where shipments shows slight signs of damage please make this clear on the signing note. We must be notified of damage within 1 business day in order to investigate.
Shipping Delays
While we strive to ensure timely deliveries, shipping delays may occur due to unforeseen circumstances such as severe weather, natural disasters, or postal service disruptions. We will notify you if there are any delays in shipping your order.
Changing Address After Order Placement
If you need to change your delivery address after placing an order, we will do our best to accommodate your request. However, please note the following:
- Address changes after processing may result in delays.
- Any additional fees imposed by freight carriers due to an address change will be the customer's responsibility.
Customer Happiness:
Our goal is to deliver smiles along with your order. If you ever have any questions or concerns, our customer support team is here to assist you, armed with humor and a sincere desire to make you chuckle.
Remember, at Pet Store Selection, we're not just in the business of Pet accessories; we're in the business of spreading laughter, one sarcastic saying at a time. So, order your dose of humour today, and let the shipping hilarity begin!
(Note: We can't guarantee that our shipping policy will make you laugh, but we sure hope it does!)
Happy shopping, and keep those sarcastic smiles coming!
Customer Support:
If you have any questions about our shipping policy or our returns and refunds policy, please contact us at:
Email: support@petstoreselection.com
Phone: +1 888 439 8225